Thank you Susan!
The other day I was having lunch with Mary my mentor of many decades ago. A time when housekeeping managers wore two piece suits and pressed white oxford shirts and walked with swift determination. She has long been retired and has been out the hospitality industry for over 10 years. Over a salad and a burger, the best question Mary asked that afternoon was “What’s new in housekeeping?”
I had to ponder this one. I have been an Executive Housekeeper and a Director of Housekeeping for many different brands in as many different cities throughout the mid-west region and as far south as Orlando. I wouldn’t think anybody would figure out a better, cheaper or quicker way to clean a guest room and manage a diverse staff. But in recent years there have been some amazing advancements in the Hotel Housekeeping Department.
First of all, call me old-fashioned, but I will never be ready for water-less laundry room (Xeros Bead Cleaning). Where no water is used in the laundry room and beads are changed out after a certain number of wash loads. Plus, I don’t think I could ever change the habits of my senior staff into the Cartless housekeeper (Mobile-Pack) where room attendants use a cart on wheels similar to luggage and carry their amenities and cleaning supplies room to room.
Let me divulged some of my favorite developments in “What’s New in Housekeeping?”
Chargerback. It is one of those miracle web-sites that saves me time and stress and is very efficient. It is one of the few things that make me wish why I hadn’t I thought of it first. www.chargerback.com simplifies the lost and found tasks and reduces the number of phone calls. Free shipping boxes and envelopes from the USPS and I can print the postage right from my computer, then mail the item right at the Front Desk. The web-site pays the hotel $2.00 for each lost item mailed out.
Pure Water Technology. No longer stocking water bottles in guest rooms. Having a water purification system on each floor is green and a guest and employees appreciated amenity. www.minnesotawater.com transforms tap water into pure cleaning drinking water. New to the hospitality field.
Sterilization wands. Never used them before until Best Western made it a standard to have one wand for every 20 guest rooms. Along with the guest rooms and public areas I use the Purelight UV Sterilizer at the Front Desk area. Have you ever noticed it is the front desk staff that gets the most colds and flus? Erratic work schedules, poor diets and younger staff. www.enputech.com eliminates germs including bacteria, virus, fungus and mold.
Solid Laundry Products from ECOLAB. Primary for new updated washer machines and mid to small laundry rooms. www.ecolab.com wash process reduces wash steps, water usage and water temperature while delivering clean, white and soft results. Solid chemistry incorporates small lightweight packaging for easy storage, handling and loading. No more 5 to 50 gallon drums to tackle. The solid formula prevents the risks of spills and exposure to chemicals.
Peroxide Multi Surface Cleaner and Disinfectant. A true multi-purpose solution that replaces the all-purpose cleaner on the Oasis System. www.ecolab.com newest hard surface and glass cleaner with disinfectant. Claims effective against the Norovirus and H1N1, MRSA and Parvovirus.
Accessories for the Royal Basket Truck. Every housekeeping department has a half a dozen or more of these baskets in assorted bushel sizes to carry linens and trash around. www.royal-basket.com can customize the baskets to meet your needs. I use the ergonomic handle which gives me standing posture instead of leaning. All my bushel trucks have corner bumpers that protect walls, doorways and elevators. A pocket organizer holds trash bags, spray bottles, and cleaning rags.
Oh by the way. What was Mary last piece of advice for me that sunny afternoon? “Save your money, you will need it when you retire”. I have since opened a Roth account.