Located at the heart of Belfast, the Fitzwilliam is the hotel of choice for the fashionable worldwide traveller and has also played host to a number of global celebrity guests in its chic bedrooms such as singing sensations Rihanna, Chris Martin and Katy Perry, as well as being a favourite with local stars Snow Patrol.
Understanding the importance of a good night’s sleep to guests is pivotal to the job of the Fitzwilliam's Accommodation manager Simona Chinez.
This lady oversees the making of 1,050 beds and the plumping of 4,200 pillows per week; while the changing of a whopping 54,600 sheets every year also falls under her remit!
Simona said: "When guests check into a hotel, the first thing they do is jump on their bed! Once the TV has been switched on and the coffee is made a call is usually made to housekeeping to request additional pillows!
"The bed is the single most fundamental part of a guest's stay. High quality mattresses and linen are very important for comfort, but attention to detail is probably the top secret to making the perfect bed.”
She added: “I have worked in the Fitzwilliam for the past five years and in the hospitality sector for over 15 years and it’s safe to say that at this stage I have seen it all!
"There are definitely 'trends' I have noticed in recent years with items such as coffee makers, hairdryers, hangers, cushions and even televisions being regularly taken from rooms.
"The most common items left behind by guests are phone chargers, shoes, children’s toys and even wedding rings."