After viewing this video, I agree with the woman on the phone to a degree. I've seen some terrible things, but I have no fear of using the hotel linens and if something looks dirty asked that it be re-cleaned or have the linens replaced. I've also worked with some great people, who take pride in their work. If this was happening in my hotel someone would be out of a job, either my staff for not properly cleaning a room, or myself for not holding my them accountable. If you're a guest in a hotel and have a strange feeling, or find something not right let the management team know - we want to know.
Michael Chandler aka The Housekeeping Director