Michael Chandler // The Executive Housekeeper
I'm sure you've all seen this before, but it's a great reminder that our teams need to focus on following cleaning guidelines. Simply walk around and watch your team as they clean, sometimes they won't even know you're there. It's important that you know what your team is doing. I've created a Job Observation Form, if you're interested in a copy just let me know, and I can email it to you.
Michael Chandler // The Executive Housekeeper
Another Clean Article from Lee & Nicole at "Talk Clean To Me"
“OMG this disinfectant kills HIV!!!!” is a statement that I have encountered on more than one occasion. Needless to say, each time I’m presented with it I give a little chuckle. You see, for those of us with a rudimentary understanding of microbiology and more specifically how microorganisms interact with disinfectants, this is akin to stating that you’re surprised or relieved that a 12 gauge shotgun will be effective at killing a pesky mosquito.As Nicole highlighted in her blog posting “Strength is NOT always found in numbers”, there is a hierarchy in the microbial world with respect to the susceptibility of microbes to disinfection. HIV is but one of the numerous enveloped viruses that rank at the very bottom of this ladder. In other words, enveloped viruses – including HIV, Hepatitis B, Hepatitis C and Influenza A – are exceptionally easy to kill with disinfectants. In fact, not a single hospital grade disinfectant should have an issue in rapidly and effectively eradicating HIV and other enveloped viruses from the surface. Clearly HIV, HBV, HCV and Influenza remain very clinically relevant pathogens, however because they are so easily inactivated via disinfection, there is no need to focus so greatly on these as critically important disinfection claims. Instead, greater attention should be given to a disinfectant’s effectiveness at killing much more difficult, but equally relevant pathogens such as Norovirus or Rotavirus. As always Nicole and I hope that these little tidbits of information will assist you in making more informed decisions when selecting or evaluating disinfectants.
Hasta la vista!
Lee – The Germinator
Written by Nicole Kenney
While writing does not always come easy, one of the things I like most about writing the Talk Clean To Me Blog is that I can state my opinion in black and white with the hopes that some may agree and welcome the dialogue that occurs with those of you who think I’m completely off my rocker.
In the world of cleaning and disinfection, the science or proof some people rely on cannot keep up with the myriad of new products or processes that enter the market place. Does this mean that one should not consider changing products or processes until such time as there is statistically significant information published about these new products or processes? Most definitely not!
Let’s consider the pre-moistened disinfectant wipe. Are they new to the market? NO. Have they been used successfully at many facilities across the globe? YES. To ensure a successful infection prevention program, do we need to consider how to use them correctly to ensure the desired outcome? MOST DEFINITELY!
In a recent infection prevention and control guideline for environmental cleaning and disinfection the following statement was included:
“Disinfectant wipes should be used by the primary care giver for point of care cleaning and disinfecting of patient equipment. They should not be used as a routine cleaning disinfectant tool.”
Admittedly, for the sake of keeping the blog to a reasonable length, I have not included the entire section, however, should you take the time to read the guideline, you will find that it is vague and without any references to support its justification. While I agree wholeheartedly that all disinfectants must be used appropriately, the danger in making such a statement is that there is no strong scientific evidence to conclusively limit the use of pre-moistened wipes at this time. Perhaps instead, there should have been a more detailed discussion about the appropriate use of pre-moistened disinfecting wipes to ensure that they are used in such a fashion as to ensure contact time in accordance to the label is met. Many of the leading pre-moistened wipes available on the market are Quat-alcohol based products with anywhere from 2 to 5 minute contact times. As proven by science, such products will not remain on the surface for the contact time listed on the label as a result of the rapid evaporation rate of alcohol. In fact a study published byOmidbakhsh in 2010 in the Journal of AOAC Internationalinvestigated the discrepancy between drying time and contact time with respect to product efficacy. Additionally, there have been publications investigating the effects of wipes in contaminating surfaces providing compelling evidence that we want to use 1 wipe for each surface especially if using a weak or slow-acting disinfectant in the wipe where the true chances of achieving disinfection are limited at best.
That said, proper disinfection with such wipes can be achieved with the physical action of wiping provided the disinfectant itself has a good and rapid broad-spectrum microbicidal activity. Therefore, there has to be a change in our thinking with regards to contact time for wipes as opposed to longer contact times needed when just spraying or pouring a liquid on surfaces. Perhaps the conclusion should be that in choosing a pre-moistened disinfectant wipe, one must consider more than just the cost per wipe. There needs to be a more fulsome investigation as to the number of wipes needed to achieve the contact time as listed on the label. We need to review how the wipes will be utilized to ensure that good physical friction will be applied to help in removal of the pathogens from the surface, as well as frequent changing of such wipes to avoid redistributing the removed pathogens. Lastly, one cannot discount the size of the wipe. Certainly, the traditional wipes used in clinical areas for disinfecting patient care items such as BP Cuffs or Stethoscopes would not be recommended for use by Environmental Services due to their smaller size, however, most companies specializing in pre-moistened wipes provide larger options (10x10 inches or 12x12 inches) which are more than adequate for cleaning larger surfaces sizes.
Perhaps the use of pre-moistened disinfectant wipes is no different than the use of antibiotics? When prescribing antibiotics you need the right drug at the right concentration for the right length of time. For pre-moistened wipes you need the right claims, the right contact time and the right size to do the job.
So….am I off my rocker?
Another great blog post from "Talk Clean To ME", great work & No you can't borrow my pen! OK - Housekeeping Managers lets focus on wiping down those pens in the room...
M. Chandler // The Housekeeping Director
A study I recently came across by Halten et al of the University of Houston investigated the potential of writing pens as a source of transmission, which could be significant for hospital infection control practices when you consider the ubiquity of the instruments in healthcare facilities. As this is trade show season where sharing of pens is a virtual second by second occurrence, I was curious to find out just how contaminated pens could get.
For the study, the clinical investigators responsible for enrolling patients into a study investigating antibiotic associated diarrhea were given a new writing pen each day. They were then randomly assigned each day to clean the pen between patient visits while the non-intervention group did not clean the pens. After using the pen for the entire day to enroll patients, the investigators put the pen in a sterile labeled bag. The pens were then immediately transported to the laboratory. Four unused writing pens were used as controls to assure that pens were not previously contaminated with microorganisms.
Unfortunately the sample size in the study was quite small, just 23 pens (10 in the intervention group, and 13 in the non-intervention group), in addition to the four control pens. For each group, between 2 and 11 patients touched each pen, along with the assigned investigator. In the non-intervention group 12 of 13 pens showed bacterial growth compared with 4 of 10 pens in the intervention group. No growth was observed on control pens.
No Gram-negative bacilli, such as Pseudomonas spp.or E. coli, were identified in either group, which tells me that the investigators were being fastidious hand washers at least for the duration of the test. There was however a significant difference in the Gram-positive cocci, presumptively identified as Staphylococcus spp. and Enterococcus spp. in the intervention compared with the non-intervention group.
The study showed that cleaning/sanitizing the pens can significantly reduce the level of potential pathogenic bacteria. This is an important finding indicating that the risk of transmission of healthcare-associated pathogens can be decreased with the use of a sanitizing agent for wiping fomites such as writing pens between patients. The ability of bacteria to survive on pens for long durations of time emphasizes the need to clean equipment (i.e. pens) after patient contact.
Seeing as I head to the CHICA-Canada conference this Sunday, I think perhaps I'll pack extra pens and be sure NOT to share mine. I have a nasty habit of putting my pen in my mouth and I can't trust that everyone will be as fastidious in their hand washing as the clinical investigators in this study....
Hasta la vista!
Lee aka “The Germinator”
A good look for all Managers - See it from the guests perspective, and see the evidence. Managers need to pushing their owners, management companies, etc to use disinfectants on all surfaces.
Ramiro Hernandez, local Executive Housekeeper uses a disinfectant cleaner in all his rooms at the Wyndham Indianapolis West Hotel. We all must push to keep our rooms clean and safe for our staff, and guests.
From the desk in a hotel room being home to 400 times more bacteria than the toilet, to 10 per cent of the pillow being made of dust mites and their poo, there are some shocking facts you may not know about the typical hotel room.
The Healthy Hotels Program, which provides hotels in Australia and New Zealand with certification of their health and hygiene standards, explores the often overlooked facts to find out just how much hotels can affect health.
In pictures: World’s weirdest hotel rooms
“Health threats, germs and diseases are easiest to consider in order of how they reach our body. They are categorised by things we touch, the air we breathe and ‘auxiliary’ factors. Touch transmission remains the most common means of infection. Many viruses and bacteria are transmitted this way from severe acute respiratory syndrome (SARS) to the common cold.
In the guest room, door handles, swipe keys, carpet, glasses, light switches, remotes, key board, furniture, bedding, curtains, taps and fittings, the toilet, shower, ice bucket, refrigerator, chair, bed and pillows each present a potential for transmission.
The desk in a hotel room will be home to 400 times more bacteria than the toilet, the reason being that most toilets are disinfected, while furniture typically is not.
Equally one of the greatest potential threats to health in the guest room is the air we breathe. Human lungs are designed for exchange of gases and are comprised of a cellular surface area equivalent to the size of a tennis court. Oxygen passes over the membranes and directly into the bloodstream, as often do many contaminants with it. The resting adult will inhale between 10,000 to 20,000 liters of air per day including sleeping time, where the face and mouth are pressed directly onto the pillow.
Air can be home to any number of micro contaminants including mold spores, fine dust, pollen and volatile organic compounds (VOC’s). Some of the most dangerous air borne pollutants which are also the easiest to avoid, are air fresheners, pesticides and many conventional cleaning products.
The most common VOC sources in the guest room are cleaning chemical residue and the byproduct of a process called ‘off-gassing’. Typical of newer building materials such as fresh carpets or furniture, gases from the glues, sealants and coloring agents can leech into the air for a period of time, often being mistaken for that fresh new carpet smell.
Overall, any substance which is not considered toxic to the touch must be considered completely differently if inhaled. Only 30 per cent of contaminants inhaled are ever exhaled, the remainder are broken down by the body, usually within the liver.
Other auxiliary factors which have a bearing on our health and experience in the guest room include sleep habits, nutrition and electromagnetic fields (emf’s) which are often higher due to the presence of more electrical items per square meter than in a typical home. Wireless internet, mobile phones, microwaves and proximity to power outlets are just a few of the exposure points in the hotel room where we are likely to encounter emf’s.
While research in many areas remains divided and is almost always controversial, the evidence points to one common theme when considering emf’s and that is, the less you are exposed to, the better. Nutrition and hydration while in the guest room are areas where common sense has the opportunity to prevail, however the subject of sleep hygiene is still largely under publicized.
Exposure to bright light such as direct room lighting and device screens after sundown has been found to impact the level of melanin released within the body. This in turn can result in difficulty getting to sleep and a reduced sleep quality.
There’s no avoiding the fact that any indoor environment which is home to human activity will ultimately be contaminated with the presence of human proteins, body fluids, bacteria and most likely the presence of mould and dust mites.
The average hotel bed will be home to more than 1370 people over a five-year period. We shed up to 3.6 kilograms of skin each year and an average bed can contain anywhere from 100,000 to 2,000,000 dust mites.
The Ohio State University entomology department says the weight of a two-year-old pillow can be comprised of up to 10 per cent dust mites and their excrement. In addition, carpets and beds which are not regularly or correctly sanitized have been found to contain high concentrations of mold spores and bacteria such as Escherichia coli (E. coli).
To add to the equation, when examined with black light most hotel room bed heads or head walls have been found to show evidence of human proteins.
While it’s the ‘germ statistics’ that form the common rhetoric and always have, guests and hoteliers alike deserve to know the difference between the ‘gross factor’ and the elements which are more likely to cause potentially serious health concerns. It’s unrealistic for any guest room not to show evidence of human habitation, however the presence of VOC’s such as certain mold spores and chemical compounds within the air and furnishings should be taken far more seriously due to the demonstrated health implications they can represent from both short and long term exposure.
While the desk and television remote are commonly known to contain higher bacteria counts, the items which are most likely to harbor more harmful VOC’s, particularly where they can be inhaled, are the mattress and pillows. The warm, dark and moist climate is ideal for not only allergens such as dust mites, but also mold. Mold along with mold spores, is more prolific than what is commonly understood. It is almost always present and by comparison is rarely visible.
Certain species of mold represent arguably the greatest and most common threat to respiratory health in any guest room. Although the number is improving, comparatively few accommodation operators sanitize their beds and carpets correctly if at all, making these areas a haven for basic allergens and bacteria, through to potentially dangerous VOC’s.
For the most part, the environment is the responsibility of the operator to manage on behalf of the guest. Creating a healthy environment doesn't need to involve expensive measures, simply educated maintenance practices.
If you’re a guest, there are several things you can do to have confidence before your stay:
• Ask about sanitizing practice before booking. Are the beds, pillows and carpets sanitized and if so, is it with a low moisture process or with steam which is counter-productive?
• Ask if housekeeping typically use bleach-based products or are there other safer alternatives in place such as vinegar or cloth cleaning?
• Ask if the property has their air quality measured regularly.
• Take your own pillow, have it either professionally sanitised or at the very least, vacuum it and leave it in direct sunlight for an hour.
• Ask if there’s an independent health certification in place.
During your stay:
• Open the windows if possible — fresh air is best.
• Wash hands regularly and avoid touching the nose, eyes or mouth unnecessarily.
• Wipe down items and switches with a disinfecting wipe.
• Take your own drinking water or boil the water and let it stand for a while.
• Turn off and unplug unnecessary devices, particularly before bed.
• Stay hydrated and be mindful to consume foods (preferably raw) with antioxidants such as most berries, prunes, apples and green tea.
• Avoid bright lights and device screens an hour before bed
Other hotel health woes:
Legionnaires Disease is an increasing threat in all indoor environments, it’s common in water and thrives in warm temperatures. Contrary to popular belief, the most common form of infection is through inhalation, which can occur when infected water from the hot water system is aerosolised such as when a shower head creates a finer spray of water. Typical symptoms are comparable to a severe ‘flu’ including fever, acute headache, shortness of breath, muscle aches and pains and sometimes a dry cough.
Noroviruses cause intestinal infections which in turn lead to common symptoms such as nausea, vomiting, headache, chills, muscle aches and diarrhea. Noroviruses can be transmitted through infected surfaces, airborne particles, infected food or drink and direct contact with infected persons. Unfortunately, noroviruses as well as many common bacteria such as e-coli are resistant to hand sanitizes of ALL varieties. Washing the hands frequently with running water and soap where possible is still the next best prevention for infection from noroviruses as well as other pathogens.
Bed bugs are among the greatest of the traveler ‘paranoia’s’ however they aren't typically a result of poor guest room hygiene. Often confused with dust mites which are not visible to the naked eye, bed bugs are typically 4-5mm in length and are a hitchhiking insect which commonly travels within suitcases.
They hibernate during the day and at night track the carbon monoxide in human breath to locate a source of food. Once on the body, they draw blood from the skin much like a mosquito, before returning to their dwelling place which could be anywhere from a power point to a picture frame. Human reactions vary from nil response to the emergence of large red itchy welts.
Look on the mattress seams for signs of mudding or dark black spots.
Mold particle and spore inhalation
Healthy Hotels Program Toxicologist Dr Peter Dingle refers to mold as the asbestos of the new generation. Molds vary in how they affect human health and implications typically result from exposure to higher volumes of mold spores and particles. However some species produce mycotoxins which are highly potent.
The lighter effects of mold exposure include nasal congestion, coughing, itching, wheezing, aggravation of skin and respiratory allergies, fever and headache. Moderate effects include lowered blood pressure, rapid and strained breathing, dizziness, abdominal pains, increased heart rate, asthma and chronic bronchitis. Severe effects which vary based on exposure time and species can include potentially fatal anaphylactic shock, liver cancer and pulmonary fibrosis.
General exposure will often lead to a greater susceptibility to colds and lower respiratory tract infections. The effects of mold and dampness on the health of children have been found to be comparable to those of passive smoking.
Want to stay healthy on your next trip?
Are you travelling for leisure or business in the near future? Healthy Hotels Certification can make sure your stay is healthy. Mention the property name and location you are staying at and the Healthy Hotels Program will contact them on your behalf to make sure you are covered — click here. Have you got a favorite hotel or accommodation that you would love to nominate for Healthy Hotels Certification? Tell us the about it here.
As a Housekeeping Manager I was shocked to hear the this woman describe the condition of the rooms where she works, and I would hope she would bring these issues up to her team, and hold the hotel, team, and management responsible.
After viewing this video, I agree with the woman on the phone to a degree. I've seen some terrible things, but I have no fear of using the hotel linens and if something looks dirty asked that it be re-cleaned or have the linens replaced. I've also worked with some great people, who take pride in their work. If this was happening in my hotel someone would be out of a job, either my staff for not properly cleaning a room, or myself for not holding my them accountable. If you're a guest in a hotel and have a strange feeling, or find something not right let the management team know - we want to know.
Michael Chandler aka The Housekeeping Director
Protecting our guests is our first priority as Housekeeping Managers. A clean room is a safe room, safe for all guests from small toddlers possibly chewing on the remote to our elders and seniors where with age comes a weaker immune system.
So as Housekeeping Managers we need to start using disinfectant and antibacterial cleaners. Your guests safety and your hotels reputation is at stake.
I'm currently using a peroxide based disinfectant cleaner, and I would advise all Housekeeping Professionals to do what they can to ensure your guests are protected. Many General Managers and Owners of small hotels make the decisions on what to use based on their limited budget. If your hotel isn't willing to pay more for an extra chemical at least check out these protective covers for your remote controls. The remote is one of the most contaminated items in the room. Below is an article sent to me by a friend from Men's Health Magazine. Show this to your staff, your Room Attendants need to know how important it is to clean all surface areas in the room. I've also added a link to these low cost remote control covers below.
Michael Chandler aka
The Housekeeping Director
Article From Men's Health Magazine
Summer vacation coming up? That hotel room you're shacking in may not be as clean as you think, according to new research presented at the General Meeting of the American Society for Microbiology.
Researchers sampled 19 surfaces in the rooms of three different hotels—one in Indiana, one in Texas, and one in South Carolina—and found fecal bacteria on 81 percent of all surfaces. (Please refrain from barfing until you're finished reading the story.)
The filthiest spots: Remote controls, bedside lamp switches, bathroom sinks, and toilets.
So should you be worried? Although the data is disgusting, researchers say this doesn't necessarily mean you’re going to get sick from touching the surfaces.
But if you’re still feeling turned off by what may or may not be lurking in your vacation bungalow, here's how to battle bacteria and safeguard your immune system.
Sanitize the Hotspots The easiest way to eliminate gross debris crawling around your room is to wipe down the suspected area with an alcohol-based product, says John Brown, Ph.D., a professor at the University of Kansas who specializes in molecular biosciences. Bring along antibacterial wipes on your next trip and as soon as you get in the room, hit the phone, remote, faucet handles, and light switches.
Be Wary of Glassware Look out for any type of cup that's not sufficiently protected, Brown advises. Think of it this way: If the cup is wrapped in a plastic covering or thick paper, it’s safe. But if the cup is only topped off with a little cardboard lid, that’s a different story. “Since you’re never 100 percent certain that the cleaning staff swapped out everything in the room before your arrival, that cup very well may be contaminated,” says Brown. If the plastic wrap looks tampered with, get a new cup. Otherwise, wash it before you use it.
Stay Away from the Sink Sinks are a breeding ground for bacteria, so avoid placing personal items like your toothbrush directly on the counter. “Realistically, any item that’s making close contact with your eyes, nose, or mouth should be stored in a different place,” says Brown. Instead of leaving your belongings bare in the bathroom, keep them in travel containers.
Restroom Germs Where are they? Where do you think the germs are most prevalent in your bathroom.
There are many beliefs when it comes to germs and bacteria in restrooms, but how many of them are true? Kaivac sets the record straight by identifying which of the following are myths and which are true.
• Toilet seats are a health risk. - False. Most common viruses and bacteria die quickly, so by the time they are present on a toilet seat, they probably have already died. Further, skin-to-skin transmission of germs is usually a concern only if there is an open wound or sore.
• The safest stall in a restroom is the one farthest from the door. - False. Studies indicate the stall closest to the restroom door consistently has the lowest bacteria levels (and the most toilet paper).
• The most contaminated germ “hot spot” in a ladies restroom is the floor. - False. At the top of the list is the sanitary napkin bin; this is followed by the floor, the sinks and the underside of the toilet seat.
• Poor hand hygiene is most often due to lack of soap in public restrooms. - True. When soap is available, people generally use it.
• Just because a restroom smells clean does not mean it is clean. - True. Odors do not necessarily indicate how clean or unclean a restroom is.
• Toilet seat covers help prevent the spread of germs. - False. Studies indicate seat covers offer more psychological comfort than real protection.
• A women’s restroom has more bacteria than a men’s restroom. - True. This is often because women tend to spend more time in the restroom and often have young children with them, as well.
• The door handle on a restroom is invariably a germ hot spot. - False. Some studies indicate door handles are one of the cleanest surfaces in the restroom.
• It does not matter if you stand or sit when you flush. - False. When you're finished, stand before you flush. When toilets are flushed, a fine mist of water sprays up; this "plume" may contain contagious bacteria that can spread intestinal bugs and hepatitis, for example.
Various sources were used for this information including articles written by:
Dr. Anthony Komaroff, Harvard Medical School
Dr. Charles Gerba, University of Arizona
John Protic, Chief of Clinical Pathology, Cabrini Medical Center, New York
- See more at: http://www.cleanlink.com/news/article/Restroom-Germ-Myths-And-Realities-Revealed--15689#sthash.bFUilBmu.dpuf
"It's a well-known fact that cell phones are dirty objects, but just how unclean are they? Fun fact: each square inch of your cell phone contains roughly 25,000 germs, making it one of the filthiest things you come in contact with on a daily basis. That's something to think about the next time you press your face to your phone.
Ever wonder what objects are actually cleaner than your phone? Surprisingly, toilet seats make the list because they're usually sanitized often. Watch the video to see how an average cell phone's bacterial count stacks up compared to other household items," as reported by Mashables.Menshealth recently interviewed Dr. Charles Gerba, a professor of microbiology at the University of Arizona who says this is not surprising. “Nobody ever cleans or disinfects their phone, so the germs and bacteria just keep building up,” he explains. What types of germs? E. coli, as well as influenza and MRSA, a germ that causes rashes and skin infections, Gerba adds.
As we use our phones frequently it remains warm, creating the ideal breeding ground for bacteria. "With the advent of touch-screen phones, the same part of the phone you touch with your fingertips is pressed right up against your face and mouth, upping your chances of infection," Gerba adds.
A recent article explored some of those terrifying germs and summarized details from a study involving 200 phones as published in the "Annals of Clinical Microbiology and Antimicrobials."
"The researchers found that 94.5 percent of the phones were contaminated with some kind of bacteria, many of which were resistant to multiple antibiotics. By also testing the participants' hands, the researchers were able to show that a significant number of germs were transferred from their hands to their phones, and vice versa. In fact, about 30 percent of the bacteria on the phones ended up on the owner's hands.
Much of the disease-causing bacteria they found are transferred from person to person through touch, which means that once this bacteria is on your hands, you only have to then touch your eyes or nose for the bacteria to find an easy route into your body. This is especially frightening when you consider how often your phone hangs out only millimeters away from your face.
The wide spread use of mobile phones by healthcare workers has become a question of concern. A recent study study on mobile phones and Nosocomial infections reported, "HCWs' mobile phones may serve as reservoirs for microorganisms that could facilitate the transmission of bacterial isolates from one patient to another in different hospital wards. Whereas strict attention is paid to changing clothes, removing jewelry, undertaking hand hygiene measures (WHO 5 Moments), and storing personal objects in changing rooms to reduce the transfer of microorganisms from the external clinical environment into the operating environment, most expensive mobile phones often accompany staff into the operating environment as currently no local policy restricting the use of mobile phones in clinically sensitive areas is in place. This lack of attention may be indicative of little awareness about potential risks posed by mobile phone microbial contamination and their role as vehicle for transmission of infections."
The report went on to recommend, "Restriction of mobile phone use in clinically sensitive areas, such as operating environment and ICU as a start point, is recommended. Moreover, screening of HCWs’ mobile phones inside the hospital should be done while doing environmental screening." This would be supported by, "A major educational campaign to raise awareness" and recommendation that "mobile phones could be produced with protective material against contamination."
A new Practice Guideline was issued by the Community and Hospital Infection Control Association (CHICA-Canada) to address the issues of electronic devices in healthcare settings. Recommendations coming out of that guideline include the following:
Public restrooms can be gross. In fact, they’re a top reason why Americans will leave your business. Clean restrooms are an indicator of your cleanliness program and whether the rest of your business is also clean. And the surveys continue to back up the need for regular restroom cleaning.
A recent survey by Clorox Professional Products Company found three in four customers are disgusted by urine stains and odors in public restrooms. Removing those stains and smells needs to be a top priority for cleaning staff.
Dirty restrooms are such a big problem that half of people will go home to avoid using an unclean public restroom. Another 64% hold their breaths in public restrooms because of the odors. More than a third of them have immediately left a restaurant, gym, school or other business because of restroom odors. And more than half of customers would give a business a bad review based on restroom cleanliness.
It all comes down to money. The longer a customer stays in your business, the more that person will spend, which is of course great news for your bottom line.
That means someone in your business needs to constantly monitor restrooms. Make sure that all dispensers always have product in them, there is no trash on the floor and the restroom appears clean and doesn’t have an odor. The key to getting rid of those bad smells is to find the source and clean it. Oftentimes, urine ends up on walls, floors and baseboards and needs to be scrubbed to kill the bacteria that cause those bad smells. You also want to regularly sanitize and disinfect the restroom surfaces to reduce the spread of germs.
As a Housekeeping Manager, we've all experienced the ups and downs of the business. We learn from those before us, or stumble across something that works. Use this page to pass on information, rant, rave, or leave your story behind so that others can learn from your experience.