Michael Chandler aka The Housekeeping Director
Madam Loo failed a Microsoft Excel course earlier this year but does not want to retake it as she finds the course too difficult. Bosses say that while younger workers welcome skills-upgrading courses, older workers feel they will be passed over for higher-ranking jobs even after training, as many are nearing retirement. -- ST PHOTO: DESMOND WEE
By Amelia Tan
The Sunday Times online
When Marriott Hotel assistant housekeeper Loo Jee Jong, 62, failed a test for a Microsoft Excel course in January, she was reluctant to retake it.
Even though passing could help her get a pay rise, and the hotel was willing to pay $320 for her to attend the two-day course again, she simply refused to take up the offer.
So did two other housekeepers.
"I don't even surf the Internet in my free time. So I found the concepts which were taught too difficult," she said.