The other side which often isn't looked at is the support system behind the self inspection. There must be an extensive and detailed training program with follow up and periodic training refreshers along with a motivational system such as incentives.
The best incentives are higher wages, zero complaint bonus system's and other structures based around higher wages. All of this must be backed by a good evaluation system. The evaluation system can be a system of comment cards, online surveys, or service scores. Even still the entire hotel must back up the self inspection program by more open and frequent communication with the guest such as employees asking about a guests' stay or the front desk soliciting guests at checkout. The open communication will also help to create an atmosphere of care and respect for our guests - as it should be.
Does your hotel have a self inspect program? Myself and others would love to get feedback on hotels that have this program in place. Does it work well? What are the good and the bad?