My first thoughts were probably yours and then as you read the article below you'll come to find out the importance of keeping good lost and found records and letting your staff know how important it is to turn in any item found in a room.
This housekeeper is a wonder woman, she did her job and prevented the hotel from losing a guest, that was already out the door. My first job as an Executive Housekeeper was a the Holiday Inn Express in Duluth GA. Jacobey Simmons, my boss placed me there since the last housekeeping manager left. About a week in a guest called and said the gentleman on the phone said that he and his wife were traveling through Atlanta and had just checked out this morning. He said he forgot to grab the babies bottle, so he was returning to the hotel to pick it up since it was their only one and of course it was their baby girls favorite. I told him I would look for it while he was on his way back. I ran down and asked the housekeeper "MI" - Did you see a bottle, she said yes, it had old milk in it and she threw it away. Oh No!
I called the guest back since our Houseman that day had already grabbed her trash and threw it in the dumpster. The guest said Oh No as well, he then explained it he forgot to pack the other bottles that his wife told him to, and he desperately needed the bottle, so I climbed in the dumpster and starting going through the trash and to my surprise I found it, just as he pulled up.
He thanked me and went on his way, and maybe I saved his marriage - who knows, but you just don't know how important something may be to someone. This was many years ago, and today in a world of hand sanitizers I think they wouldn't have returned. So train your staff to turn items in and the same day, if the housekeeper in the article below would have waited a day or two to turn the phone charger in the review would have been different.
“Room attendant saves hotel”
Reviewed 3 weeks ago
Let me start by saying that being a local, I have been to quite a few hotels in Jamaica. I had the most unpleasant experience of staying at Riu Negril a few months ago and was totally against going to any other Riu property ever again, but, I had already made a commitment to attend a conference at Riu Ocho Rios so had no choice but to go. (Feel free to read my review on the Negril property as well)
After the experience in a 'standard' room at Riu Negril, I made sure to change my booking to a room on the 'Palace' side of the property. This may have been the saving grace. Check in was a bit slow, staff not a 'wow' factor but they did their job. The grounds were well kept, and general environs clean. Room was comfortable (but the bathtub was the same small tub as the regular category room). Restaurants were ok. There were times when items would run out, and variety was nothing to write home about, but was generally good. The Japanese restaurant was very good.
Conference room was nice, but I was most appalled to see that the exhibitor section was on the outside so vendors exhibiting were openly exposed to the elements. Exhibitors had to endure sun, and rain alike. So anyone thinking of using this area for any similar type of function....DON'T!
After checking out, while on route home I realized that one of my cell phones was left in the room. Thanks to our room attendant's honesty (Suzanne, I think), it was safely returned to me that very evening. For this reason, I have a formed a new opinion of Riu Resorts, and would not hesitate to visit the Ocho Rios property again. Suzanne saved the day! Many thanks to you and keep up the good work.