All the bulky, rolling housekeeping carts are missing from the hallways at the Renaissance Charlotte SouthPark Hotel and The Ritz-Carlton, Charlotte. The hotel managers aren’t worrying about it and, they say, neither should you. “Actually, we’ve been cartless since opening day in 2007,” said Kris Horasek, general manager of the Renaissance Charlotte SouthPark Hotel in Charlotte, N.C.
The Renaissance Charlotte SouthPark Hotel has eliminated the traditional maid cart in favor of smaller, more portable caddies.
At the Renaissance Charlotte SouthPark, each floor has a linen chute and a fully stocked linen closet. After guests depart, housekeeping aides strip the beds and remove towels and trash. Then the hotel’s "room stylists" arrive. Instead of the traditional cart filled with toiletries, towels and linens, they enter a room with a vacuum cleaner and a compact, wheeled caddy filled with products and cleaning supplies to clean and re-stock the room. “We started with a knapsack,” said Horasek, “but that didn’t work. Then our senior rooms manager showed us a rolling bag with drawers that her husband uses for his collection of remote control cars. Now we get the caddies from a hotel supplier.”
For guests, the benefits include hallways free of bulky carts laden with dirty linens and the need to maneuver around them. And because housekeepers carry the caddies into the rooms, guests don’t see carts parked outside propped open doors of other rooms being cleaned. “Housekeepers close the door and put key cards in the lock to signal that they’re in the rooms,” said Horasek. “The housekeepers are safer. Guests’ belongings are safer. And with no carts in the hallways, it looks like the rooms are done by magic.”
The Ritz-Carlton, Charlotte has been cartless since opening day in 2009. General manager David Rothwell said compact housekeeping caddies benefit not just guests, but the staff and the building as well. “Our housekeeping professionals no longer have to push 100-pound carts around all day, and the beautiful wood millwork and doorways on our guest floors are no longer subject to the dings, scrapes and scratches that carts used to leave behind.”
The Newark Liberty International Airport Marriott in New Jersey and the Renaissance Boston Patriot Place Hotel & Spa in Foxborough, Mass., are some of the other hotels that have gone cartless. Debbie Howarth, an associate professor in the International Hotel School at Johnson & Wales University, expects the concept will spread.
“The cost of doing business decreases if you do not have people walking by the housekeeping carts stealing items off of them,” she said.
Feb. 14, 2012, 12:00 p.m. EST
Renaissance Charlotte SouthPark Hotel Gives Housekeeping Carts the BootFour-Star Hotel in Charlotte, NC Introduces the Latest in Housekeeping Services
CHARLOTTE, NC, Feb 14, 2012 (MARKETWIRE via COMTEX) -- Guests at the Renaissance Charlotte SouthPark Hotel will never see a housekeeping cart in the guest room hallways again. According to General Manager Kris Horacek, the luxury Charlotte hotel's cartless housekeeping program has been so successful that she doesn't see them ever making a comeback.
"We began to adopt a cartless program a few years back when I took over management of the hotel," notes Ms. Horacek, General Manager of the boutique hotel in Charlotte, NC, "and it has had a number of benefits. Not only does it leave the hallways free of the carts overflowing with dirty linens and trash, but it also enables hotel guests to more easily navigate the hallways with their bags, they don't visibly witness the service of their rooms so it all appears to happen by magic, and perhaps most importantly from a bottom line standpoint, it dramatically improves productivity as the housekeeper/room stylist doesn't need to load and unload carts with linen and product every day."
The housekeeping service at the Renaissance Charlotte SouthPark Hotel operates in a few easy steps:
1. A houseperson goes into each room and collects the linen, strips the bed if need be, and collects the trash. Keycards are coded with red or green to note which rooms need the beds to be stripped. 2. The housekeeper/stylist then goes into each room, taking with them a vacuum as well as a specially designed cart on wheels (pictured above) which holds cleaning products as well as hidden drawers for the luxury hotel's Aveda products and other items which he/she will need to make up the room. There is also a linen closet on each floor where the housekeeper can access clean sheets, towels, etc. 3. The room is then inspected and the toilet tissue is embossed with the signature "R" which signals that the room is now customer ready.
And the Renaissance Charlotte SouthPark, one of the premier 4 star hotels in Charlotte, NC is not the only property in the Marriott Hotels & Resorts group which has adopted this program. A number of properties across the brand are also using cartless housekeeping including the Newark Liberty International Airport Marriott in New Jersey.
The AAA-rated Four Diamond Renaissance SouthPark Hotel is a sophisticated, contemporary, and inviting luxury hotel that completed a multi-million dollar renovation last year. The property is located in the affluent SouthPark neighborhood, just a few minutes south of uptown Charlotte, North Carolina. The hotel has 264 guest rooms, an indoor pool, fitness center, Flagstones Restaurant, and The Bar at Flagstones. For additional information, visit http://www.marriott.com/hotels/travel/cltrp-renaissance-charlotte-southpark-hotel or call 704-501-2510.
RENAISSANCE HOTELS is an upscale brand with more than 145 properties in 32 countries that speaks to passionate travelers in search of authentic local discoveries when traveling for business or leisure. Renaissance Hotels has recently welcomed several new "gems" to its global collection -- the boutique Renaissance Malmo hotel in Sweden, the historic Stanford Court hotel in San Francisco, the exotic Renaissance Curacao Resort in the Dutch Caribbean, the opulent Renaissance Bangkok Ratchaprasong Hotel and the modern Renaissance Beijing Capital Hotel. These hotels join a rich portfolio defined by distinctive and well-known icons such as the Eden Roc Renaissance Miami Beach, La Concha Renaissance San Juan, Renaissance New York Hotel 57 and Renaissance Paris Arc de Triomphe. All Renaissance hotels participate in the award winning Marriott Rewards(R) frequent travel program that allows members to earn hotel points or airline miles for every dollar spent during each stay. To make reservations and for more information visit www.renaissancehotels.com . Follow Renaissance on Facebook at www.facebook.com/RenaissanceHotels , on Twitter at www.twitter.com/RenHotels , and via the RLife blog at www.therenaissancelife.com .
Visit Marriott International, Inc. MAR -0.26%http://www.marriott.com/corporateinfo/boilerplate.mi for company information.
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