Wow, You can see that this housekeeper is very fast, but listen to the guy with the camera (sound's like the boss), and he says that Rataj can clean 30 rooms a day about 5 minutes a room and he doesn't need a break or anything! LOL
REX is an automated housekeeping program that interfaces with your property's management system. If anyone has used REX I would love to hear your feedback. The video looks very interesting, and something that has great potential, but I would still love to see some pros and cons from actual users.
The Grand Hyatt in Atlanta Georgia shows you how to conduct a morning meeting. Great for those who don't normally do this.
This hotel does a good job to show others what is done after a guest checks out. Good PR departments help to combat all the bad publicity Housekeeping receives. It might not be a bad idea to look at how your Room Attendants actually clean a room.
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Ensure your Room Attendants are changing sheets by checking beds and marking sheets periodically if you believe someone may not be changing them. These days almost everyone has a video camera built into their phone. I sure you don't want to find your hotel on You Tube.
I have used Easy Off, Salt & Lotion, Scouring pads, and short of using acid I can't quiet get the irons clean. I don't know why guests "if they've never used an iron before" use the hotel iron to practice with.
Help me out! Any solutions??
I have heard about this and it sounds great but I don't know of any hotel company that does this?
How about you?
Since September 11th, I have seen many hotel Owners/General Managers cut back slim down, and even cut out the deep cleaning programs. If a guest were to ask you if you are deep cleaning - of course we do!
The reality is with the economic downturn and lower room rates to capture the local market the systems put in place to maintain the property are falling by the wayside.
I would love to here your comments or what your hotel is doing or not doing! Remember you can be anonymous!
As a Housekeeping Manager, we've all experienced the ups and downs of the business. We learn from those before us, or stumble across something that works. Use this page to pass on information, rant, rave, or leave your story behind so that others can learn from your experience.